Workplace Stress, Job Satisfaction, and Turnover Intentions: A Study of Service Sector Employees

Abstract

The stress at the workplace has turned out to be a burning issue to companies, especially service companies where workers are subjected to heavy workload, contact with customers and emotional labour. The stress may adversely affect the job satisfaction, which affects turnover intentions of employees, organizational performance, and productivity. This paper will address the correlation between stress at the workplace, job satisfaction, and turnover intentions of employees operating in the service sector. Under a quantitative research strategy, the research gathered data in the form of structured survey by employees in various service organizations in Lahore district. The results also show that there are significant negative relationships between the greater the workplace stress levels and the lower the job satisfaction and turnover intentions. On the other hand, job satisfaction lessens the stress impact on turnover intentions. The research paper underscores the significance of organizational interventions that include stress management programs, employee engagement programs, and conducive work environments to increase the level of employee satisfaction and the low rate of attrition in the service sector.