Investigating the Adoption and Impact of Information Technology (IT) Resources and Services at the Directorate of Archives and Libraries, Khyber Pakhtunkhwa, Peshawar

Abstract

The Directorate of Archives and Libraries, Khyber Pakhtunkhwa Peshawar, a crucial organization in charge of managing public library services throughout Khyber Pakhtunkhwa (KPK), Pakistan, is the subject of this study, which critically evaluates the current status of its IT resources and services. This study examines how much IT is incorporated into the Directorate's administrative and service frameworks in a time when digital technologies are revolutionizing library operations. Identifying the available IT infrastructure, gauging how frequently and successfully staff and library users use it, and assessing user satisfaction with the current IT services are some of the main goals. The study also looks into the main issues that prevent the best use of IT, such as administrative limitations, inadequate staff training, and infrastructure shortcomings. Using a quantitative approach, 150 participants—including library staff and patrons—were given structured questionnaires to complete in order to gather data. The results show that despite the existence of some digital tools and services, a number of operational and strategic constraints continue to limit their uptake and influence. The analysis highlights a notable discrepancy between the current state of IT implementation and its potential to improve library services. Subsequently, the study identifies particular measures to address user access, provide more professional development, and enhance IT infrastructure. The intentions behind these interventions are to build digital literacy, modernize public library operations in KPK, and ensure that services respond to the informational needs of users in the modern era.