The Impact of Mobile Banking Apps on Telecommunication or Industrial and Service Sector in Pakistan

Abstract

This research investigates how mobile banking apps affect the telecommunication, industrial and service sectors in Pakistan. As digital technologies advance, these apps have revolutionized financial transaction by increasing the efficiency, customer satisfaction and security. The research assesses variables such as perceived usefulness, ease of use, and credibility in determining user satisfaction. Through secondary data and empirical studies, it points outs the challenges such as usability and security issues. The results show positive impact or link between mobile banking and improvement in service quality, financial inclusion, and operational efficiency. Statistical analysis confirms that mobile banking increase reliability, reduce operating costs and accelerate transactions. The integration of IOT and big data analytics technologies has also enhanced financialservices to facilitate business innovation. The study suggests that company should improve the app usability, refreshing security, and offer value added services to increase benefits.