Impact of ICT on User Services in the University Libraries: Evidence from Islamabad and Rawalpindi

Abstract

Integration of Information and Communication Technology (ICT) has transformed nature of library service in higher education in the world. This paper analyses the effects of ICT on the services of users in the libraries of two universities in Islamabad and Rawalpindi. It used a quantitative survey research design and used structured questionnaire to collect data on 100 library professionals. The SPSS was used to analyze responses and descriptive statistics were used. The findings indicate that ICT had also enhanced the library operations particularly in cataloging, circulation, access to electronic resources and user satisfaction. The efficiency of the services that had been improved through the adoption of ICT were justified by the respondents as well as their effectiveness and availability. However, un-funding, ageing infrastructure, shortage of training personnel and intermittency in the upkeep of the system is an impediment to the full utilization of ICT. The study concludes that even with the positive transformations that the ICT has had on user services in university libraries, sustainable development requires strategic investment, staff capacity building, as well as policy level support. These results can be of great use to policy makers, administrators and the library professionals in an attempt to strengthen the digital library infrastructures in Pakistan.