The Roles of Information Technology in the Healthcare Management System: An Empirical Analysis of the Saudi Aramco Medical Services Organization (Samso)

Abstract

This research paper explored the contribution of the information technology in the healthcare management system in the Saudi Aramco Medical Services Organization (SAMSO). The researchers conducted research to determine the correlation between the adoption of information technology and healthcare management system performance; the impact of electronic health records (EHRs), telemedicine, and health information exchange (HIE) systems on healthcare quality, patient outcomes, patient satisfaction, patient access, communication, and continuity of care. The quantitative research design was used and 100 respondents were sampled. The study data were collected using structured questionnaire which contained closed ended and five point likert scale items. The analysis of the data was performed in terms of descriptive statistics, reliability analysis, correlation analysis, and regression analysis. The results revealed that information technology adoption affected the performance of the healthcare management system in a significant positive way. EHR efficacy transformed the quality of healthcare to a great extent, whereas the use of EHR had a positive impact on patient outcomes. The effect of telemedicine on patient and provider satisfaction as well as on healthcare accessibility was very positive. The communication effectiveness and continuity of care were also dramatically increased using HIE systems. Comprehensively, all the hypotheses were proved, which means that information technology was instrumental in enhancing healthcare management and service delivery in SAMSO.