Emotional Intelligence and Employee Performance: The Mediating Role of Organizational Culture in Private Schools of Pakistan

Abstract

Emotional intelligence is now a significant aspect that determines the attitudes and workplace performance of employees in any given organization during the contemporary times. Schools and especially the private schools need employees with good emotional competency to handle relationship with other employees and ensure that they perform efficiently. The study explores psychological intelligence of employees on performance and turnover intention with the intermediation of organizational culture in the performance and turnover intention of employees working in private high schools in Dera Ismail Khan, Pakistan. A quantitative type of research was used in the form of a structured questionnaire which was distributed to 238 respondents comprising of teaching and management personnel of a private school. The data obtained were examined in terms of descriptive statistics, correlation, regression, mediation analysis and tests of significance. It has been found out that emotional intelligence has a strong positive correlation with employee performance and that the direct correlation between emotional intelligence and turnover intention was relatively non-significant. Besides, the findings show that organizational culture partially mediates the connection between emotional intelligence and employee performance and turnover intention. Demographic analysis also indicated that there was a lot of difference among various groups of respondents. The research indicates the role of emotional intelligence development and the creation of positive organizational culture in schools to improve the performance of employees and organizational stability. The conclusions make useful contributions to school administrators and policymakers who want to enhance workplace productivity and turnover in the education industry.