Job Competency and Work Environment: The Effect on Job Satisfaction And Job Performance Among SMES Workers

Abstract

The research investigates job competency together with work environment and job satisfaction as factors determining job performance in employees of Small Medium Enterprises (SMEs) operating within Karachi. The study used descriptive design for data collection through questionnaire surveys administered to workers selected by convenience sampling methodology. A sample of 51 SME workers participated in the research and data processing was done by implementing Partial Least Squares (PLS) through Smart PLS 2.0 software. Results demonstrate that employees' job competency alongside their work environment directly affects their job satisfaction levels and these satisfaction levels have a vital impact on job performance enhancement. Job competency and work environment operate indirectly on job performance because job satisfaction acts as the mediating connection between both factors. Research results show SMEs in Karachi should enhance employee competence and establish a positive work environment to improve job satisfaction thus increasing workplace performance. The study expands knowledge about SME workforce dynamics through research that offers practical suggestions for organization development. Future studies must analyze distinct industry conditions together with time-based relationship analysis as both factors would strengthen our comprehension of these connections among different parameters. Employee development along with workplace conditions emerges as critical factors which boost productivity within SMEs.