Exploring the Impact of Workplace Incivility on Job Satisfaction and Emotional Exhaustion among Nurses: A Quantitative Study in Pakistan's Healthcare Sector

Abstract

This study aims to investigate the effects of workplace incivility on job satisfaction among nurses, with emotional exhaustion serving as a mediating factor. The research utilized a 5-point Likert scale to measure workplace incivility, emotional exhaustion, and job satisfaction among 300 nurses working in public hospitals in Pakistan. The data was analyzed using SPSS and PLS-SEM techniques to identify the relationships between the variables. The primary objective was to examine the relationship between workplace incivility and job satisfaction, and to explore the role of emotional exhaustion as a mediator. The study aims to provide insights into the impact of workplace incivility on nurses’ well-being and job satisfaction, with the goal of contributing to the development of effective interventions in the healthcare sector. The study revealed a significant negative relationship between workplace incivility and job satisfaction, with emotional exhaustion partially mediating this relationship. The findings suggest that workplace incivility contributes to emotional exhaustion, which, in turn, reduces job satisfaction. The research underscores the importance of fostering respectful and supportive work environments in healthcare settings to enhance the mental health and job satisfaction of nurses. The findings highlight the need for targeted interventions to address workplace incivility and prevent burnout, which can ultimately improve the quality of healthcare services.