Exploration of Conflict Management Practices Regarding TKI Model and its Effectiveness in a Public Sector University

Abstract

The study investigates conflicts in a public sector university in Karachi, exploring their causes, nature, and management practices. While conflicts arising from managerial practices, ethnic groups, workload, and environment can be conducive to productivity, they may escalate into crises. The research aims to simplify qualitative findings, enhancing the understanding of conflict management practices. Nine semi-structured interviews and a focus group discussion with ten participants from the university were conducted, employing thematic analysis. The study identifies both positive and negative outcomes of conflicts and suggests strategies such as disciplinary measures, cooperation, dialogue, guidance, and counseling for effective conflict management. Recommendations include providing training for staff and managers to foster a healthier work environment, offering significant insights for university administrators and faculty members seeking to improve interpersonal relations and workplace management.